Archived version. This is the version of our Terms of Service in force until May 7, 2026. It continues to govern subscriptions that were active before May 8, 2026 for the lifetime of that subscription. The current Terms are at /terms-of-service.

Terms of Service

Last updated: May 2, 2026 (archived)

These Terms of Service ("Terms") govern your access to and use of Pipeboard and its related applications and services ("Service", "we", "our", or "Pipeboard"), which provide a Large Language Model (LLM)-enabled interface to simplify the management of advertising campaigns and connected commerce data across supported platforms, including Meta Ads, Google Ads, Pinterest Ads, TikTok Ads, Snap Ads, and Shopify.

1. Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

2. Description of Service

Pipeboard provides a service that:

Integrates with your Meta Ads, Google Ads, Pinterest Ads, TikTok Ads, Snap Ads, and Shopify accounts via secure API connections
Utilizes Large Language Models (LLMs) to analyze, interpret, and manage your advertising data
Offers recommendations, automation, and simplified management of your advertising campaigns
Provides a conversational interface for interacting with supported ad platforms

3. User Accounts

To use our Service, you must:

Create a Pipeboard account or authenticate via Facebook Login
Provide accurate and complete registration information
Maintain the security of your account credentials
Accept responsibility for all activities that occur under your account

You must notify us immediately of any breach of security or unauthorized use of your account.

4. Authentication and Permissions

Our Service requires:

Access to your Meta Ads, Google Ads, Pinterest Ads, TikTok Ads, Snap Ads, and/or Shopify accounts via OAuth authentication
Limited permissions to read and potentially modify your advertising data
API tokens for secure programmatic access

You represent and warrant that you have the authority to grant these permissions for any accounts you connect to our Service. Your use of each connected platform is also governed by that platform's terms, including:

5. Limitations of Service

You acknowledge that:

LLM-based recommendations are advisory in nature and may not always be optimal
Automated actions taken by our Service are based on your configurations and authorizations
We are not responsible for advertising performance or outcomes resulting from using our Service
Service availability depends on third-party APIs (Meta, Google, Pinterest, TikTok, Snap, Shopify) and may be affected by changes to these third-party services

6. Intellectual Property

The Service and its original content, features, and functionality are owned by ARTELL SOLUÇÕES TECNOLÓGICAS LTDA and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7. User Content and Data

You retain all rights to your advertising data. By using our Service, you grant us a limited license to access, process, and analyze your data solely for providing and improving the Service. We will handle your data in accordance with our Privacy Policy and User Data Protection guidelines.

We may also use your data in anonymized, aggregated form to produce benchmarks and statistical insights (for example, median click-through rates by industry or return on ad spend distributions by spend tier). These aggregated outputs are derived from data across many accounts and are designed so that no individual advertiser can be identified. Individual account metrics, creative assets, and audience targeting configurations are never exposed.

You grant Pipeboard the right, which may be revoked at any time, to use your commercial name and logo as a reference on the Pipeboard website, marketing materials, and customer lists for its own advertising purposes for the duration of your use of the Service.

8. Data Deletion

We provide mechanisms for you to delete your account and associated data permanently from our systems. Please refer to our User Data Protection page for detailed instructions on how to delete your data.

9. Prohibited Use

You agree not to:

Use the Service for any illegal purpose or violate any laws
Attempt to probe, scan, or test the vulnerability of our systems
Interfere with or disrupt the integrity or performance of the Service
Reverse engineer or attempt to extract the source code of our software
Share your account credentials or API tokens with unauthorized parties

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach the Terms.

11. Refund Policy

Our refund policy is designed to be fair and transparent:

7-Day Money-Back Guarantee: If you are not satisfied with your paid plan subscription for any reason, you may request a full refund within 7 days of your first payment on that plan — no questions asked. This guarantee applies once per plan tier (e.g., once for Pro, once for Premium). To request your refund, email billing@pipeboard.co within the 7-day window.
Pro-rated Refunds: If you cancel your subscription after the first 7 days, you may request a pro-rated refund for any unused portion of your current billing cycle by emailing billing@pipeboard.co.
Cancellation: You may cancel your subscription at any time with no cancellation fees. If your subscription is current (most recent invoice paid), access to premium features continues until the end of your current billing period. If your subscription is past due (most recent invoice unpaid) when you cancel, the cancellation takes effect immediately, your access ends, and we will not attempt further charges on the unpaid invoice.
Early Bird Pricing: If you subscribed to our Early Bird pricing, you will retain that discounted rate as long as you maintain your subscription without gaps.
Downgrades: Plan downgrades take effect at the next billing cycle. No refunds are provided for downgrade requests, but you retain access to your current plan features until the cycle ends.
Enterprise Plans: Enterprise plan refunds are handled on a case-by-case basis and are subject to the terms outlined in your enterprise agreement.

Refund requests should be submitted to billing@pipeboard.co and will typically be processed within 5-7 business days.

12. Limitation of Liability

In no event shall we, our directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your access to or use of or inability to access or use the Service
Any conduct or content of any third party on the Service
Unauthorized access, use, or alteration of your transmissions or content
Actions taken based on recommendations provided by our LLM system

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

14. Governing Law

These Terms shall be governed by the laws of the relevant jurisdiction, without regard to its conflict of law provisions.

15. Contact Us

For any questions about these Terms, please contact:

ARTELL SOLUÇÕES TECNOLÓGICAS LTDA
📧 legal@pipeboard.co
🌐 https://pipeboard.co